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NeSIS eNews - April 2024 |
On March 18, NeSIS moved its Issue Log and Issue Management process to a new product called TeamDynamix, which NU ITS is making available as NU Support (https://nusupport.nebraska.edu). This edition of NeSIS eNews contains information about the NeSIS Issue Log and why it's important along with information on using the new NU Support system to submit and manage tickets.
What is the NeSIS Issues Log for?
The NeSIS Issues Log is an extremely valuable tool and has been available one way or another since 2010. From 2016 until now, almost 6000 issues have been reported and resolved by campus and NeSIS Resources. For more information on the issue resolution process, click here.
The NeSIS Team uses the Issues Log for a few different purposes. Firstly, it's used by NeSIS customers to report issues, errors or problems in the Production environments that need to be resolved right away.
Secondly, the Issues Log gives users a way to report problems occurring in the non-production environments when testing new things such as enhancements, maintenance applications, or new processes. Identifying and resolving issues early in the development cycle is crucial in ensuring that business processes will perform as expected when they are moved to Production.
What is the difference between the NU Support Client Portal and TDNext?
The NU Support system contain two main components - the NU Support Client Portal and the TDNext Technician Portal.
NU Support Client Portal
The NU Support Client Portal is the self-service site for NU ITS customers which provides the following:
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Services - Online Service Catalog which lists the services and systems that NU ITS provides/supports along with resources for those services.
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Knowledge Base - Articles providing information about services, including user guides, troubleshooting steps, FAQs, etc.
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Service Requests - Service request forms are available for services in the Service Catalog.
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Quick Links - Access links to frequently used services and service request forms directly from the front page.
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View your Tickets - After logging in, you can view tickets that you have previously submitted. If you just want to check on the status of your ticket, this is the quickest way to do so.
All NU staff, faculty and students have access to NU Support, along with identified State College resources that need to submit and manage NeSIS tickets.
TDNext Technician Portal
TDNext is the technician portal where technicians will go to view and manage tickets.
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Campus resources that need access to manage NeSIS tickets have access to TDNext.
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You need to be assigned the NBA_NESIS_ITSM_ISSUE_AGENT role in PeopleSoft to access TDNext. If you don't have this role, contact your campus security coordinator.
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The NeSIS Desktop should be used to view only NeSIS-related issues.
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Other Desktops and reports can be created/used to view other views of issues.
How do I submit a NeSIS Issue?
There are three places to find the NeSIS Issues form that you can use to submit an issue to the NeSIS Team.
1. Click on the link to the form and log in before completing form.
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NeSIS Desktop in TDNext:
1. Go to https://nusupport.nebraska.edu.
2. Log in.
3. Click on your name and choose TDNext.
4. Click the Create NeSIS Issue button on the NeSIS Desktop tab.
Note: Do not use any of the links on the Tickets tab - those are for the ITS help form which will be assigned to the ITS Helpdesk.
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NeSIS Issue Form tile in Campus Solutions:
1. Follow the instructions for adding the Link to NeSIS Issues Form tile to your Campus Solutions home page.
2. Click the Link to NeSIS Issues Form tile.
3. If necessary, log in and complete the form.
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How do I see a ticket that I submitted?
After submitting a ticket, you should receive notifications via email of actions that are being performed on your ticket as its being worked on, such as status changes, reassignments and comments. However, you can also view your ticket at any time through the NU Support client portal or TDNext (if you are a technician).
Via NU Support Client Portal
After logging in, scroll to the bottom and click Check Your Tickets. You will see a list of any ticket you have previously submitted, regardless of status.
Via TDNext Technician Portal
After logging in, ensure you are on the Desktop tab with the NeSIS Desktop chosen. Open tickets you have submitted will be listed in the NeSIS - Tickets Created by Me area. If you want to view a ticket that has been Resolved/Closed or was submitted using the ITS Help form, those tickets will not be listed here.
How can I get help using NU Support/TDNext?
For more information, see the Reporting NeSIS-Related Issues page in SharePoint, which contains instructions on submitting issues, logging into TDNext to work on issues and links to articles in the NU Support Knowledge Base articles (you will need to log in and have Technician access to view these articles).
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Sunday, April 7
6am - 4pm Sailpoint system upgrade
Tuesday, April 9
9am - SC Financial Aid Team Meeting
10:30am - SC Student Financials Team Meeting
1:30pm - Integration Team Meeting
Wednesday, April 10
1:30pm - QANU/SC Refresh
Thursday, April 11
9am - Dashboard Team Meeting
Tuesday, April 16
9am - Financial Aid Team Meeting
10:30am - Student Records Team Meeting
Wednesday, April 17
9am - Admissions Team Meeting
10:30am - NU Student Financials Team Meeting
Friday, April 19
9am - Enterprise Tools Team Meeting
Wednesday, May 1
10:30am - Student Financials Team Meeting
Upcoming Migration Deadlines
Tuesday, May 14
Mods/Eforms need to be out of DEVNU/SC
Eforms need to be out of TSTNU/SC
Friday, May 24
Mods need to be out of TSTNU/SC
Monday, June 10
Last PRD Migration until 7/20
Important Dates for PT860 Upgrade
5/31 - 6/10
TST vs QA Testing
6/17 - 7/9
QANU/SC Open for Testing
Tuesday, 7/9 @NOON
Signoff for PT860 → PRD
Saturday, 7/13 PM
Campus Functional Office Validation in PRD & Signoff
Quick links
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